{"id":940,"date":"2026-04-29T12:30:40","date_gmt":"2026-04-29T16:30:40","guid":{"rendered":"https:\/\/piecesgames.com\/?page_id=940"},"modified":"2026-05-31T23:48:36","modified_gmt":"2026-06-01T03:48:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/piecesgames.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid JGB_cartPage\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"jgb-shop-topBar\">\n<div class=\"jgb-shop-menu-burger\"><i class=\"fa-solid fa-bars\"><\/i><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n    <aside class=\"shop-sidebar\">\n        <h2>Shop Menu<\/h2>\n        <div class=\"JGB-shop-menu\"><ul id=\"menu-shop-side-menu\" class=\"menu\"><li id=\"menu-item-950\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-950\"><a href=\"https:\/\/piecesgames.com\/fr\/categorie-produit\/apparel\/\">V\u00eatements<\/a><\/li>\n<li id=\"menu-item-942\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-942\"><a href=\"https:\/\/piecesgames.com\/fr\/faq\/\">FAQ<\/a><\/li>\n<li id=\"menu-item-388\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-388\"><a href=\"https:\/\/piecesgames.com\/fr\/my-account\/\"><span class=\"emicons menu-icon  icon-left dashicons dashicons-admin-users\" style=\"\"><\/span>Mon Compte<\/a><\/li>\n<li id=\"menu-item-202\" class=\"cartMenu menu-item menu-item-type-post_type menu-item-object-page menu-item-202\"><a href=\"https:\/\/piecesgames.com\/fr\/cart\/\"><span class=\"emicons menu-icon  icon-left dashicons dashicons-cart\" style=\"\"><\/span>Panier<\/a><\/li>\n<\/ul><\/div>\t\t\n\t\t<div class=\"closeButton\">\n\t\t\t<i class=\"fa-solid fa-x\"><\/i>\n\t\t<\/div>\n    <\/aside>\n    \n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1 style=\"text-align: center;\">FAQ<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" id=\"DivTypeB\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>REMBOUSERMENT ET ANNULATION<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777656966468-e95371da-15ae\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777656966468-e95371da-15ae\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Puis-je annuler ma commande?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Vous pouvez annuler votre commande dans les 24 heures suivant votre achat. Pour ce faire, veuillez nous contacter \u00e0 \u00a0support@piecesgames.com en indiquant votre num\u00e9ro de commande. Apr\u00e8s 24 heures, votre commande sera peut-\u00eatre d\u00e9j\u00e0 en production et ne pourra plus \u00eatre annul\u00e9e.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658281977-ed300630-c879\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658281977-ed300630-c879\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Puis-je obtenir un remboursement?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Toutes les ventes sont fermes et nous n'acceptons ni les retours ni les \u00e9changes. Si votre article est d\u00e9fectueux ou s\u2019il n\u2019est pas conforme \u00e0 votre commande, veuillez nous contacter \u00e0 support@piecesgames.com en indiquant votre num\u00e9ro de commande et en joignant des photos nettes de l'article. Nous examinerons le probl\u00e8me et vous proposerons une solution, le cas \u00e9ch\u00e9ant.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>LIVRAISON ET SUIVI<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777658636913-be57733d-2c1b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-be57733d-2c1b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Est-ce que vous livrez \u00e0 l\u2019international?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We currently ship to the following countries: United States, Canada, France, United Kingdom, Germany, Netherlands, Spain, Poland, Italy, Australia, New Zealand.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658636913-784d3d29-c8c4\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-784d3d29-c8c4\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Quel est le d\u00e9lai de livraison?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>La production d\u2019une commande est g\u00e9n\u00e9ralement trait\u00e9e en 2 \u00e0 5 jours ouvrables. Les d\u00e9lais de livraison varient selon la destination et sont g\u00e9n\u00e9ralement de 7 \u00e0 15 jours ouvrables apr\u00e8s l'exp\u00e9dition.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658636913-cdeb49fc-b05b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-cdeb49fc-b05b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Puis-je suivre ma commande?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un num\u00e9ro de suivi par courriel. Veuillez noter qu\u2019il peut s\u2019\u00e9couler jusqu\u2019\u00e0 24 \u00e0 72 heures apr\u00e8s l\u2019exp\u00e9dition avant que les informations de suivi vous soient envoy\u00e9es par courriel.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777996177874-be64a280-7f78\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777996177874-be64a280-7f78\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Les droits de douane sont-ils inclus dans le prix?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>La plupart des commandes sont exp\u00e9di\u00e9es RDA (rendu droits acquitt\u00e9s), ce qui signifie que les droits de douane sont g\u00e9n\u00e9ralement pr\u00e9pay\u00e9s et que les clients ne paient g\u00e9n\u00e9ralement pas de frais d'importation suppl\u00e9mentaires. Cela s'applique si l'envoi remplit les conditions requises pour le service RDA et si l'adresse de livraison n'est pas consid\u00e9r\u00e9e comme \u00e9loign\u00e9e. Dans de rares cas, des frais de douane peuvent n\u00e9anmoins s'appliquer selon la destination et la r\u00e9glementation locale.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>CONSIGNES DE LAVAGE<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777660367345-3009c5db-7257\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777660367345-3009c5db-7257\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Instructions de lavage<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Pour pr\u00e9server l'\u00e9clat de l'impression, lavez \u00e0 froid et \u00e0 l'envers au cycle d\u00e9licat. \u00c9vitez l'eau de Javel et s\u00e9chez \u00e0 l'air libre. Ne pas repasser directement sur le motif.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1777661656046\"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center vc_custom_1777661734215 vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-violet\" href=\"https:\/\/piecesgames.com\/fr\/merch\/\" title=\"Merch\">Return to shop<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Shop Menu Apparel FAQ My account Cart FAQ Refund &amp; Cancellation Can I cancel my order? You may request to cancel your order within 24 hours of purchase. To request a cancellation, please contact us at support@piecesgames.com and include your order number. After 24 hours, your order may already be in production and cannot be [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-940","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/comments?post=940"}],"version-history":[{"count":21,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940\/revisions"}],"predecessor-version":[{"id":1379,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940\/revisions\/1379"}],"wp:attachment":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/media?parent=940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}