{"id":940,"date":"2026-04-29T12:30:40","date_gmt":"2026-04-29T16:30:40","guid":{"rendered":"https:\/\/piecesgames.com\/?page_id=940"},"modified":"2026-05-18T16:02:10","modified_gmt":"2026-05-18T20:02:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/piecesgames.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid JGB_cartPage\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"jgb-shop-topBar\">\n<div class=\"jgb-shop-menu-burger\"><i class=\"fa-solid fa-bars\"><\/i><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n    <aside class=\"shop-sidebar\">\n        <h2>Shop Menu<\/h2>\n        <div class=\"JGB-shop-menu\"><ul id=\"menu-shop-side-menu\" class=\"menu\"><li id=\"menu-item-950\" class=\"menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-950\"><a href=\"https:\/\/piecesgames.com\/fr\/categorie-produit\/apparel\/\">V\u00eatements<\/a><\/li>\n<li id=\"menu-item-942\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-942\"><a href=\"https:\/\/piecesgames.com\/fr\/faq\/\">FAQ<\/a><\/li>\n<li id=\"menu-item-388\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-388\"><a href=\"https:\/\/piecesgames.com\/fr\/my-account\/\"><span class=\"emicons menu-icon  icon-left dashicons dashicons-admin-users\" style=\"\"><\/span>Mon Compte<\/a><\/li>\n<li id=\"menu-item-202\" class=\"cartMenu menu-item menu-item-type-post_type menu-item-object-page menu-item-202\"><a href=\"https:\/\/piecesgames.com\/fr\/cart\/\"><span class=\"emicons menu-icon  icon-left dashicons dashicons-cart\" style=\"\"><\/span>Panier<\/a><\/li>\n<\/ul><\/div>\t\t\n\t\t<div class=\"closeButton\">\n\t\t\t<i class=\"fa-solid fa-x\"><\/i>\n\t\t<\/div>\n    <\/aside>\n    \n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1 style=\"text-align: center;\">FAQ<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\" id=\"DivTypeB\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>Refund &amp; Cancellation<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777656966468-e95371da-15ae\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777656966468-e95371da-15ae\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Can I cancel my order?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>You may request to cancel your order within 24 hours of purchase. To request a cancellation, please contact us at support@piecesgames.com and include your order number. After 24 hours, your order may already be in production and cannot be cancelled.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658281977-ed300630-c879\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658281977-ed300630-c879\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Can I get a refund?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>All sales are final and we do not accept returns or exchanges. If your item arrives defective or is not conformed to your order, please contact us at support@piecesgames.com with your order number and clear photos of the item. We will review the issue and provide a resolution where applicable.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>Shipping &amp; Tracking<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777658636913-be57733d-2c1b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-be57733d-2c1b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Do you ship internationally?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We currently ship to the following countries: United States, Canada, France, United Kingdom, Germany, Netherlands, Spain, Poland, Italy, Australia.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658636913-784d3d29-c8c4\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-784d3d29-c8c4\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">How long does shipping take?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Orders are typically processed within 2\u20135 business days for production. Shipping times vary depending on destination and generally take 7\u201315 business days after dispatch.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777658636913-cdeb49fc-b05b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777658636913-cdeb49fc-b05b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Can I track my order?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>We will send you a tracking number once your order has shipped. Please note that it may take up to 24\u201372 hours after shipment for the tracking information to be sent to your email.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1777996177874-be64a280-7f78\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777996177874-be64a280-7f78\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Are Customs Duties included in the price?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Most orders are shipped DDP (Delivered Duty Paid), meaning import duties are typically prepaid and customers usually do not pay additional import fees. This applies when the shipment qualifies for DDP service and the delivery address is not considered remote. In rare cases, customs charges may still apply depending on destination and local regulations.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>Wash Care<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapseAll\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-default vc_tta-o-all-clickable\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1777660367345-3009c5db-7257\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1777660367345-3009c5db-7257\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Washing instructions<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>To keep your print looking fresh, wash cold and inside out on a gentle cycle. Avoid bleach and hang dry. Do not iron directly on the design.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner vc_custom_1777661656046\"><div class=\"wpb_wrapper\"><div class=\"vc_btn3-container vc_btn3-center vc_custom_1777661734215 vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-violet\" href=\"https:\/\/piecesgames.com\/fr\/merch\/\" title=\"Merch\">Return to shop<\/a><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Shop Menu Apparel FAQ My account Cart FAQ Refund &amp; Cancellation Can I cancel my order? You may request to cancel your order within 24 hours of purchase. To request a cancellation, please contact us at support@piecesgames.com and include your order number. After 24 hours, your order may already be in production and cannot be [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-940","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/comments?post=940"}],"version-history":[{"count":20,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940\/revisions"}],"predecessor-version":[{"id":1238,"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/pages\/940\/revisions\/1238"}],"wp:attachment":[{"href":"https:\/\/piecesgames.com\/fr\/wp-json\/wp\/v2\/media?parent=940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}